A Follow Up To Canon’s CPS “Onsite Event Support” Sensor Cleaning
- Sep 5th. 2013
- Posted in Gear Reviews . Tips & Tricks . videos
- @ThomasShue . blogger . Canon CPS . Commercial Photographer . CPS Sensor Dust Repair . DSLR Sensor Dust . Lighting Instructor . Lilsamedia . lilsamedia.com . Photo Blogger . photography . Photography Instructor . Photography Tutorials . portrait photographer . professional portraits . Thomas Shue . Thomas Shue Photography . Thomas Shue Photography Blog . tom shue . TSP . TSP Blog
- By Thomas Shue
- Write comment
If you followed yesterday’s post on how to check for sensor dust and get your DLSR’s sensor cleaned for free the same day. You would know that today at Photoshop World (in Las Vegas) I dropped my 5d MkIII off to have the sensor cleaned at Canon CPS.
First off, I want to say, the folks at CPS were incredible at taking care of me in a timely fashion. You see, I desperately needed my gear cleaned in a hurry so I could use it on the Expo show floor. The head guy saw me waiting outside of the service area and drug me inside to personally see that my gear was taken care of ASAP. What was supposed to take three hours, took 15 mins. That is incredible customer service right.
Well yes, it was great to get my camera back fast, but I will say that I felt really guilty. You see, the guys were slammed when I checked in my gear, and it was just twenty minutes later when I was escorted back into the service area by the head man, where everyone was having lunch. I tried to say please don’t disturb the guys and I would gladly wait outside until they repairs were made. But the head man wasn’t hearing it, he had my gear pushed to the top of the line.
The next thing I know two guys, the CPS tech manager, and a young repair technician, both stopped eating and got right to it. When I checked in the gear, I told the tech manager (a great guy btw) that I had made a blog post about sensor dust and CPS. He seemed happy that I had made the post but little did I know that he would take the opportunity to put his guys to the test. He didn’t tell the repair techs that I did the post and that I was planning a follow-up. So, here is a young man who is working his but off (the repair tech), who is finally getting a chance to get a bite to eat, when he is rudely interrupted and is forced to do an expedited repair for some random guy.
I don’t know if I could put my heart into any job that I was forced to do at the drop of a dime like he was. What I will say, he did the repair quickly, and did it with a smile. He was very friendly, heck everyone was extremely nice to me, and I even got a Think Tank CPS branded memory card wallet as a free gift.
Fast Forward to 7 hours. I just spent a few minutes and redid the sensor dust test. What I found was a little disappointing. My sensor still has dust on it. I don’t know what is an acceptable amount of dust, but any dust after a professional cleaning by factory trained repair technicians is a little disappointing. I will report my findings, based on a request. to the CPS tech manager. I am almost positive CPS will have another go at my 5D MKIII and get it taken care of.
This situation was one that really tested the CPS techs ability to work under stressful circumstances. All except the remaining dust on the sensor, I would say CPS did a great job. With that said, one would think that before a camera is given back to a customer after a cleaning for sensor dust it would be 100% tested and good to go. I think there is an area of opportunity to verify that repairs are 100% completed at double verified before gear is returned to the customer.
Below is a video to show exactly the amount of dust on the sensor after the on location CPS service. What do you think? How would you feel if you were in my shoes. Sincerely, Thomas Shue